Customer satisfaction is always our top priority. We handle each query on an individual basis and to the best of our ability. While we hope you are happy with your order, if you are not, we will happily offer you a full refund or exchange, once we are happy with the condition of the returned garment.
We must stress that in order to receive a refund or exchange the item(s) must be unworn, and in perfect condition with all the labels attached in the original place and in the original packaging.
Customers must not wear make-up, perfume, hairspray etc that could mark or leave a scent on the clothing. We are unable to accept returns where these instructions have not been followed. Footwear must be returned in its original undamaged box and padding material, otherwise it will not be accepted. Footwear must only be tried on in carpeted areas to avoid marking and damaging the shoe, which would prevent it being returned.
Should you decide you want to return an item (whether for a refund or exchange) please contact us firstname.lastname@example.org within 48 hours of receiving your order with a brief explanation of the reason for your return.
We will send an email issuing you with a returns number within 2 working days.
Once you receive the returns number, please note it on your receipt and enclose the item(s) you wish to return, ensuring the returns number is marked clearly on the outside of the parcel.
We can only issue refunds or exchanges on items that are received by us within 7 working days of the returns number being issued.
In such instances, the customer must cover the cost of the return of goods. For your own protection, we strongly recommend that you return the parcel using a reputable signed delivery service that insures you for the full value of the goods as we are unable to refund any goods lost or damaged in transit.
With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required
We have the right to refuse to accept delivery if delivery is not made with in one month.
We have the right to refuse any exchange or refund if the goods are returned in a condition whereby they are not saleable or they are damaged.
- Items received by us without a returns number will be sent back to the customer.
- Items purchased online CANNOT be returned to Aria Boutique Naas in person without prior authorisation or a returns number.
- For reasons of hygiene, certain items are non returnable (lingerie, hosiery, pierced jewellery, etc.)
Returning Goods from Non EU Countries
Returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
If you have received an item from ariaboutique.ie as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange.
PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Aria Boutique is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RN.